WooCommerce staff chat
Authorized staff can retrieve store products and search order details in a private AtomicX chat.
Start a staff session
- Ask an Owner/Admin to enable your Staff access in WooCommerce settings. Your membership must be active. Administrator status and Shopify access do not grant this permission automatically.
- Make sure the WooCommerce staff agent has been published.
- Open WooCommerce staff chat while signed into AtomicX.
- Ask about products, a specific order, or search orders by number/email. Searches are bounded and may report partial results.
The assistant retrieves order status, dates, totals and line items. It cannot modify orders. Customer addresses, payment metadata and arbitrary plugin fields are excluded. Carrier tracking is unavailable; WooCommerce's completed state does not prove delivery.
This private transcript is not saved to public conversations. It clears when you disconnect, leave the session, lose permission, or change user, account or store connection. Reopen the page and verify access if the assistant becomes unavailable.