Verify Shopify order access

Overview

Customers can browse published Shopify products in chat without verifying an order. Before the assistant retrieves private order information, customers must sign in to their Shopify customer account or verify one guest order by email.

Verification happens in a separate window opened from the website chat. Never enter a verification code or account password in a chat message.

Steps

Click Verify order access below the website chat. If your browser blocks the window, allow it and click the button again.
Click Sign in with Shopify and complete the sign-in on Shopify.
After sign-in completes, return to the original chat and ask about your orders, payment or fulfillment status, or tracking.

Customer sign-in must be configured by the store administrator. It grants access to the signed-in customer's own orders. The current listing returns up to ten recent orders. When sign-in expires, open verification again and sign in again.

Verify a guest order by email

Click Verify order access below the chat.
Enter the Order number and the Order email address used for that purchase.
Click Send verification code. The response deliberately does not confirm whether an order matched those details.
If the details match, check the order email inbox for an eight-digit code. Enter it in Eight-digit verification code, then click Verify this order.
After the success message, close the window and ask about that order in the original chat.

Codes expire after 10 minutes and allow up to five attempts. Wait at least 60 seconds before requesting another code; further send limits also apply. Use the latest code. A successful verification grants access to that one order for 30 minutes, not to all orders using the same email address.

Clear order access

Open the verification window from the chat and click Clear order access. Further order lookups need fresh verification. Clearing access does not delete order details already displayed in the chat.

Troubleshooting

No email arrives: check the order number, the email used at checkout and the spam folder. Wait before retrying. If delivery still fails, contact the store; its administrator may need to check email configuration or order access.
Invalid or expired code: use the latest code or request a new one after the waiting period. A code cannot be reused after successful verification.
Verification session expired: close the window and open Verify order access from the original chat again. A verification window or code from a different conversation will not authorize this one.
Shopify sign-in unavailable: ask the store about customer account sign-in, or use guest verification if you have the order number and access to its email inbox.
No tracking information: the assistant can only return tracking already supplied by the store. It cannot create a tracking number or mark an order as shipped.