Set your time zone
Overview
Your account has one time zone. The Dashboard, Analytics, Conversations and Live monitor show every time in that zone, and "today" means today in that zone. Until you choose one, times are shown in UTC.
Visitors' own time zones come from their browser. When a visitor's time zone differs from yours, the conversation header shows both. For example, your time zone is America/New_York and a visitor in California starts a chat at 9:00 AM their time. You see it as started at 12:00 PM, followed by "(9:00 AM visitor time, America/Los_Angeles)".
Steps
- Click Plan & limits in the sidebar. Only account Owners see this page.
- Under Organization information, find Time zone.
- Choose your zone, for example America/New_York or Europe/Sofia. Choose UTC to go back to UTC.
- Click Save. You'll see Saved. next to the button.
Open pages pick up the new time zone the next time they load.
Tips
- Pick the zone your team works in, so Peak Activity Hours in Analytics lines up with your working day.
- Daily numbers (Analytics Conversation Trends and Detailed Statistics, Messages Today on the dashboard, and the Today and Yesterday filters in Conversations) follow your time zone. Changing it moves chats near midnight to a different day.
- Times are stored in UTC, so changing your time zone never changes your data, only how it's shown.