Privacy Policy

1. Information We Collect

AtomicX Chat ("we," "our," or "us") collects information to provide and improve our services. We collect:

• Account Information: Name, email address, company name, and billing details when you create an account.
• Chat Data: Conversations between your website visitors and your chatbots, including messages, timestamps, and metadata.
• Usage Data: Information about how you use our platform, including pages visited, features used, and performance metrics.
• Technical Data: IP addresses, browser type, device information, and cookies for authentication and analytics.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our chat platform and AI services.
• Process transactions and send related billing communications.
• Train and improve AI models to deliver better responses (using anonymized and aggregated data only).
• Send service updates, security alerts, and support messages.
• Analyze usage patterns to improve user experience and develop new features.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics).
• AI Providers: We use third-party AI models (e.g., OpenAI) to power chat responses. Conversation data sent to these providers is subject to their privacy policies.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, regular security audits, and access controls. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Chat conversation data is retained based on your subscription plan settings. You may request deletion of your data at any time by contacting us.

6. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and core platform functionality.
• Analytics Cookies: To understand how users interact with our platform and improve the experience.
• Chat Widget Cookies: To maintain conversation state and identify returning visitors on your website.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing of your data.
• Export your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the email below.

8. Children's Privacy

AtomicX Chat is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our platform or sending you an email.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@atomicxchat.com.